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EcoReturns - Returns reduction & management platform

#1 AI-PoweredReturns Solution For Your Store

Slash your return rate by 30% – automatically. Turn returns into exchanges & store credit. Cut refunds with AI.
  • Best-rate label generation across carriers
  • Forward & return shipping in one system
  • Automated labels, tracking, and routing
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Reduce Returns impact by 70%
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Offer Returns in 90+ languages

Most customers feel unhappy when requesting a return. Understand their needs and offer an A-class customer experience with the world’s first ChatGPT-powered returns solution 
  • Communication channel returns
  • AI Chat powered returns
  • Responsive form Returns
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prevent Returns & fraud

Prevent returns fraud by flagging risky customers with the powerful AI engine of EcoReturns.

  • AI Flags high-risk customers and fraudulent claims in real time
  • 20% drop in return fraud reported by our users.
  • Smart incentive nudge shoppers to keep or exchange instead of refund.
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Automate end to end

Returns, Exchanges, Shipping and Refunds.

  • One Click rules create labels, pickups, exchanges and refunds. Reject fraudulent claims in real time.
  • Branded Self service portal keeps shoppers out of your inbox.
  • Real time, email, WhatsApp, text updates cut "where is my refund?" tickets by 80%.
EcoReturns-profit-loss (1)

Grow Profits, Not Paperwork

AI powered refunds and ops reduction

  • 80% lower ops cost vs manual processing.
  • Store credit wallet turns refunds into repeat sales.
  • Deep return and refund analytics reveal your most expensive customers and SKUs in seconds.

Everything You Need to Run Returns Smoothly

Scale your online store from 0-1 or 1-100 with the diverse range of features EcoReturns offers.​

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Site-wide Exchanges

Encourage shoppers to exchange either with product variants, all products from your catalog or selected products of your choice – without having to move outside of your website flow!

Start here
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Deep Analytics

Prevent returns with access to highly useful data such as top return reasons, customers who return the most, top returned categories and many more.

Discover now
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Store Credits & Wallet

Offer store credits in the form of incentives or refunds so that your shoppers keep coming back to your store.

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Discounted Labels

Generate discounted return labels using our in-built label generation system or connect your own shipping provider.

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EcoReturns vs Others

Starter

20 returns per month included

$0/month

Includes

  • Branded returns portal
  • Unlimited return reasons & policies
  • Manual approvals
  • Inbuilt discounted shipping labels
  • Email notifications
  • Single language support
Sign up

Automation

100 returns included, 3 users, $0.40 per extra return

$29/month

Extra inclusions

  • Auto process refunds and exchanges
  • Variant exchange first flow
  • Connect 100+ integrations
  • Deep analytics & reports
  • Self-service tracking for customers
  • Store credit & partial refunds
  • Multi Language support
Get in touch

Scale AI

400 returns included, $0.25 per extra return

$99/month

Extra inclusions

  • Save money with Refund optimizer
  • Return routing to multiple warehouses
  • Smart rules & unlimited automations
  • Exchange payment collection
  • Return sub-reasons & deep insights
  • APIs and Webhook support
  • 24/7 Priority support
Contact sales

Enterprise

Custom limits and pricing avaiable

$299/month

Extra inclusions

  • Custom Integrations
  • Custom features
  • Personalized onboarding support
  • Quarterly return process review
  • SLA backed support
  • Dedicated account manager
Get started

Thank you so much EcoReturns team for your care and the most wonderful service. you are really a professional team, They do training for the App step by step, while providing advice and giving recommendations. I highly recommend using the App, as it is very easy and simple to use.

Cocktaiil
United Arab Emirates

The platform is super intuitive and easy to set up with Shopify and various transport partners. We have now activated 2 of our 4 Shopify stores and have been very satisfied with the support and onboarding.

BBHugme
United Kingdom

Wow, I really love the app. I have been using shopify for a while, and although this is not my first shopify store, I have other stores where the returns and refunds have been a bit problematic. Despite my initial skepticism, I started using Ecoreturns and was happy with the results. Even more astonishing is that they help to reduce returns through various AI-based features.


Martrimony
USA

5 Star rated on Shopify

Go Live Today - No Credit Card Needed

Say goodbye to lengthy onboarding! Our returns app lets you go live in just a few minutes with a dedicated product expert guiding you through the process.

Install on Shopify

Real Results from EcoReturns

30%
Avg savings on refunds
100+
Integrations
1000+
Brands using EcoReturns
What are biggest USPs of EcoReturns?

EcoReturns mission is not just to help you manage and automate your returns but also to reduce your returns so that you can become more profitable. EcoReturns has very high level of automation and it uses AI to cut down returns so that you can be more profitable. EcoReturns is the only returns solution in the world that uses ChatGPT/Generative AI to help you improve customer experience while reducing your cost.  

Does EcoReturns offers return and exchange analytics?

Ecoreturns offers comprehensive returns analytics. EcoReturns dashboard including return rate, revenue saved, return/exchange Turn Around Time, most returned products, and much more.Ecoreturns offers comprehensive returns analytics.  EcoReturns dashboard including return rate, revenue saved, return/exchange Turn Around Time, most returned products, and much more.

What can I automate using EcoReturns?

You can automate almost everything in your returns management. Some of those are Self service request submission, Automatic acceptance or rejection based on reasons, collecting reverse shipment fee , generating labels or creating a reverse pickup, automatic exchange creation and shipment, automatic refunds including COD and more.

Are exchanges done on external portal or my own store website?

Your shoppers can request an exchange in your own website without being taken to any external site.  Your shoppers can request an exchange on your own website without being taken to any external site.

Is EcoReturns suitable for dropshippers?

Yes, EcoReturns supports dropshippers too. It supports multiple suppliers and direct shipment back to manufacturers, too. You can configure it to support multiple countries, shipping costs, and different policies. To know more about returns for dropshippers, click here.

Does Ecoreturns support the inbuilt label generation system?

Yes, EcoReturns supports an inbuilt label generation system. It has a global aggregation system that fetches the best rates for shipping labels covering most of the world, including international returns.

Ready to elevate your business?

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