Privacy & Security
How do I delete my EcoReturns account and data?
Submit a request on Saara's data deletion request page with your registered email and store URL. The team confirms receipt by email and completes deletion within 14 days. Uninstalling the Shopify app first stops any new data access.
By Saara Editorial Team · Updated
Direct answer
Go to saara.io/data-deletion-request and submit the form with your registered email, store URL, and the product you want removed. Choose "delete my account and all associated data" as the request type. You receive an email confirmation, and deletion is completed within 14 days.
Step by step
The full process takes a few minutes of your time; the rest is handled by the Saara team.
- Step 1 — Uninstall the EcoReturns app from your Shopify admin to stop new data access.
- Step 2 — Open the data deletion request page and fill in your registered email and store URL.
- Step 3 — Select the request type: full account deletion, specific data deletion, or a data export first.
- Step 4 — Submit. You get an email confirmation that the request was received.
- Step 5 — The team completes deletion within 14 days and confirms by email.
What gets deleted
Full account deletion covers the data EcoReturns holds for your store.
- Store configuration, return rules, and branding settings.
- RMA history, return reasons, and refund/exchange records.
- Customer personal data processed through the returns flow.
- Records required by law, such as billing invoices, may be retained for the legally required period.
Frequently asked questions
Can I get a copy of my data before deletion?
Yes. Choose the export option on the same request form and the team will provide a copy before deleting.
Is uninstalling the Shopify app enough to delete my data?
Uninstalling stops new data access but does not by itself erase stored data. Submit the deletion request form to have stored data removed.
How long does deletion take?
Requests are confirmed by email and completed within 14 days.