Tracking

Is there a free order tracking page for Shopify?

Yes. Saara's EcoTrack is a genuinely free branded order and returns tracking page for Shopify — unlimited orders and lookups, no per-shipment fee and no card required. Most other Shopify tracking apps cap their free plan at 50-100 shipments a month before charging.

By Saara Editorial Team · Updated

Direct answer

Shopify has no built-in branded tracking page, so you need an app. EcoTrack by Saara AI is free with no shipment cap: shoppers look up an order with order number plus email and see live per-package delivery status alongside return, exchange and refund status, on your branding and your domain. Free plans from most tracking apps stop at a fixed number of shipments per month and then move you onto a paid tier.

What 'free' usually means in Shopify tracking apps

Read the pricing page carefully — free tiers differ in three ways:

  • Shipment quota: most free plans cover 50-100 tracked shipments per month, after which you pay per shipment or upgrade.
  • Branding: some free tiers keep the vendor's logo or a 'powered by' badge on the page.
  • Feature gating: proactive email/WhatsApp notifications, custom domains and analytics are often paid-only.
  • EcoTrack removes all three limits: unlimited orders and lookups, your branding, and notifications included.

Why EcoTrack is free

Tracking is the entry point to Saara's post-purchase stack. EcoTrack shares the same order graph as EcoReturns (returns, exchanges, refunds) and EcoShip (multi-carrier labels and rates), so brands that outgrow tracking-only usage naturally adopt the rest. Charging for the tracking page would slow that down, so it stays free.

Setup time

Connect Shopify with one OAuth click, upload your logo and colours, then repoint the tracking URLs in Settings > Notifications to your EcoTrack page. Typical go-live is under an hour with no developer, across Shopify, Shopify Plus, WooCommerce and Magento.

Frequently asked questions

Does Shopify include a free tracking page?

No. Shopify's order status page is tied to checkout, is not branded as a tracking page, and does not show return or refund status. You need an app such as EcoTrack.

Is EcoTrack free forever or a free trial?

Free forever. There is no shipment cap, no per-order fee and no card required at signup.

How many carriers does a free tracking page support?

EcoTrack tracks 100+ carriers including Shiprocket, Delhivery, Blue Dart, FedEx, DHL, UPS, USPS and Australia Post.

Can I use my own domain?

Yes — host the page on a subdomain or embed it in your theme on a /pages/track route so the shopper never leaves your brand.

Sources