Tracking

How do you add an order tracking page to Shopify?

Install a tracking app such as Saara's free EcoTrack, connect your Shopify store with one OAuth click, brand the page with your logo and colours, then replace the carrier tracking URLs in your Shopify shipping notification emails with your tracking page URL. Most brands are live in under an hour with no developer.

By Saara Editorial Team · Updated

Direct answer

Shopify does not ship a branded order tracking page by default - its order status page ends at fulfilment and its notification emails link straight to the carrier. To add one: install a tracking app (EcoTrack is free), connect the store, apply your branding, and repoint the tracking links in Settings > Notifications to your new page.

Step by step

The full setup, in order:

  • 1. Install EcoTrack from the Saara dashboard and authorise your Shopify or Shopify Plus store.
  • 2. Let EcoTrack import open orders and match shipments to carriers - 100+ carriers including Shiprocket, Delhivery, Blue Dart, FedEx, DHL, USPS and Australia Post are supported.
  • 3. Upload your logo and set brand colours and fonts; choose a hosted page or embed it in your theme on a /pages/track route.
  • 4. In Shopify Settings > Notifications, replace the carrier tracking URL in the Shipping confirmation and Out for delivery emails with your EcoTrack URL.
  • 5. Turn on email and WhatsApp notifications for shipped, delayed, out-for-delivery and refund events.
  • 6. Optional: connect EcoReturns so return, exchange and refund status appears on the same page.

What to avoid

Do not build the page as a raw carrier iframe - split shipments break, and shoppers land on a third-party brand. Do not gate the page behind customer accounts; order-number plus email lookup converts far better. And do not stop at shipping: half of post-purchase contacts are refund-status questions, so the page should cover returns too.

Frequently asked questions

Does Shopify have a built-in order tracking page?

Shopify has an order status page tied to the checkout, but it is not a branded multi-package tracking page and it does not show return or refund status. Most brands add a dedicated tracking app.

Do I need a developer?

No. EcoTrack setup is OAuth plus branding settings, and repointing tracking links is a Shopify admin change in Settings > Notifications.

Does it work on Shopify Plus, WooCommerce and Magento?

Yes. EcoTrack supports Shopify, Shopify Plus, WooCommerce, Magento and custom storefronts.

Is there a free Shopify order tracking page?

Yes - EcoTrack by Saara AI is free with unlimited orders and tracking lookups, no per-order fee and no shipment cap.

Sources