Automatic Returns
in eCommerce:
A Complete Guide
Automating your returns process reduces costs, boosts efficiency, and enhances customer experience. Here’s all you need to know to implement returns automation in your eCommerce store.
BENEFITS
Increase Efficiency
Reduce time and resources required to handle returns significantly with EcoReturns. Set up your own rules for automatic returns and reduce turnaround time by half.
Scalability
As your business grows, so too does the volume of returns. Scale your returns process to meet your business needs, ensuring that returns are handled efficiently at any volume.
Make Shoppers Happy
Improve customer retention with a fully automatic returns portal where your shoppers can place a request anytime of the day without your intervention.
ACHIEVE 100% AUTOMATIC RETURNS
Reverse Shipment Automations
Automate pickups in just a click of a button after a request is submitted. (Mostly used in India).
Automate QC to streamline the quality control process by automatically inspecting and verifying product standards, ensuring consistent quality and efficiency.
Automate label generation after a request is submitted and send either a prepaid or buying link to the customer.
Refund Automations
Automate refunds to original payment mode, give store credits to customer when the item is picked up or marked as received.
You can also automate refund via RazorPay and Cashfree link for COD orders based out of India.
Exchange Automation
Create exchange order automatically when an item is shipped by the customer for exchange.
Automates inventory updates in Shopify and WMS platforms, ensuring accurate stock levels and seamless inventory management.
Automated Return Status Updates
Automatically update reverse shipment statuses in real-time, ensuring your customers always have the latest information on returns and exchanges
Send automated return and exchange notifications to customers via email and integrate with platforms like Zendesk, Gorgias, Gupshup, Telephant, and Limechat
Other Automations
Connect your returns solution with any third party app/software to streamline operations, send updates/notifications, and boost efficiency with APIs & webhooks.
Our Integration Partners
with API support…
WHAT OUR CUSTOMERS SAY
Automate returns and exchanges for enhanced efficiency and reduced operational costs!
Frequently Asked Questions
You can automate almost everything in your returns management. Some of those are self-service request submission, automatic acceptance or rejection based on reasons, collecting reverse shipment fee, generating labels or creating a reverse pickup, automatic exchange creation and shipment, automatic refunds including COD and more.
Yes, while the system automates most of the process, there are provisions for handling exceptions. You can manually override the automation if a specific return requires special attention or if the predefined rules do not apply.
EcoReturns mission is not just to help you manage and automate your returns but also to reduce your returns so that you can become more profitable. EcoReturns has very high level of automation and it uses AI to cut down returns so that you can be more profitable. EcoReturns is the only returns solution in the world that uses ChatGPT/Generative AI to help you improve customer experience while reducing your cost.
The system can be configured to automatically issue refunds or process replacements based on the return type and your set rules. For example, if a return is approved due to a defect, the system can automatically initiate a replacement shipment.
Returns automation can be applied to a wide range of products, from apparel to electronics. However, eligibility depends on the return rules you set. Some businesses may choose to exclude certain categories (e.g., perishable goods) from automated returns.
Returns automation systems typically come with robust security measures to protect customer data and transaction details. These measures include data encryption, secure access controls, and compliance with relevant data protection regulations.
Yes, most returns automation solutions offer analytics and reporting features. You can track metrics such as return rates, reasons for returns, processing times, and customer satisfaction. These insights help you optimize your returns process and identify areas for improvement.
In cases where a customer disagrees with the automated decision, the system can be configured to escalate the issue for manual review. This ensures that customer concerns are addressed appropriately and maintains a high level of customer service.