Automatic Returns in eCommerce:
A Complete Guide
Automating your returns process reduces costs, boosts efficiency, and enhances customer experience. Here’s all you need to know to implement returns automation in your eCommerce store.
ACHIEVE 100% AUTOMATIC RETURNS
Reverse Shipment Automations
Automate label generation after a request is submitted and send either a prepaid or buying link to the customer.
Automate and grade products for reselling with AI based on conditions, to reduce returns and improve quality control across the board.
Automate pickups in just a click of a button after a request is submitted. (Mostly used in India).
Refund Automations
Automate refunds to original payment mode, offer store credits/gift card to customer when the item is picked up or marked as received.
You can also automate refunds, including COD refunds via Stripe, Razorpay, Cashfree and other major payment channels.
Exchange Automation
Create exchange order automatically when an item is shipped by the customer for exchange.
Ensure accurate stock levels and seamless inventory management with automatic inventory updates in your eCommerce & WMS platforms.
Automated Return Status Updates
Automatically update reverse shipment statuses in real-time, ensuring your customers always have the latest information on returns and exchanges
Send automated return and exchange notifications to customers via email and integrate with platforms like Zendesk, Gorgias, Gupshup, Telephant, and Limechat
Other Automations
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Frequently Asked Questions
You can automate almost everything in your returns management. Some of those are self-service request submission, automatic acceptance or rejection based on reasons, collecting reverse shipment fee, generating labels or creating a reverse pickup, automatic exchange creation and shipment, automatic refunds including COD and more.
Yes, while the system automates most of the process, there are provisions for handling exceptions. You can manually override the automation if a specific return requires special attention or if the predefined rules do not apply.
EcoReturns mission is not just to help you manage and automate your returns but also to reduce your returns so that you can become more profitable. EcoReturns has very high level of automation and it uses AI to cut down returns so that you can be more profitable. EcoReturns is the only returns solution in the world that uses ChatGPT/Generative AI to help you improve customer experience while reducing your cost.
The system can be configured to automatically issue refunds or process replacements based on the return type and your set rules. For example, if a return is approved due to a defect, the system can automatically initiate a replacement shipment.
Returns automation can be applied to a wide range of products, from apparel to electronics. However, eligibility depends on the return rules you set. Some businesses may choose to exclude certain categories (e.g., perishable goods) from automated returns.
Returns automation systems typically come with robust security measures to protect customer data and transaction details. These measures include data encryption, secure access controls, and compliance with relevant data protection regulations.
Yes, most returns automation solutions offer analytics and reporting features. You can track metrics such as return rates, reasons for returns, processing times, and customer satisfaction. These insights help you optimize your returns process and identify areas for improvement.
In cases where a customer disagrees with the automated decision, the system can be configured to escalate the issue for manual review. This ensures that customer concerns are addressed appropriately and maintains a high level of customer service.