The Problem of Manual Returns Handling
A renowned fashion brand processed returns manually with the help of a CS team. It was not only a major cost head for the brand, but also led to multiple manual errors in entering the requests correctly. Longer time taken in processing returns clubbed with internal errors in entering data harmed their brand reputation and increased costs.
Smart Automations offered by EcoReturns helps online brands reduce TAT leading to a great post-purchase experience, and reviews that promote repeat purchases. With EcoReturns, one can automate returns, exchanges, pickups, refunds, label generation, store credits and so on.
How Smart & Automatic Returns by EcoReturns Helped the Brand
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