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In today’s dynamic e-commerce and retail landscape, efficient returns management has become a critical aspect of maintaining customer satisfaction and maximizing profitability. A study by Segment found that 44% of consumers are more likely to become repeat buyers after a personalized shopping experience. As companies strive to streamline their operations and enhance the overall customer […]

Sometimes you need to incentivize customers to keep coming back to your store.  Brands often offer special discounts and other exciting deals to repeat buyers to foster loyalty. This is what is called a loyalty program.   If executed properly, loyalty programs can help your customers feel valuable. According to a recent survey, businesses with well-implemented loyalty

The COVID-19 pandemic has propelled e-commerce into a global phenomenon. With over five billion internet users worldwide and retail e-commerce sales surpassing 5.7 trillion U.S. dollars last year (Statista), the shift towards online shopping is undeniable. This surge is fueled by the convenience of shopping from home, attractive discounts, and improved online shopping experiences.  Online

The holiday season is almost here! Everyone is getting ready for the biggest shopping time of the year – Black Friday and Cyber Monday. This is when people look for the best deals on things they like or want to gift to friends and family.  In 2022, people in the US spent a huge $9.12

In today’s fast-paced world with online shopping on the rise, customer expectations have reached new heights. For eCommerce businesses, offering exceptional customer support has now become a necessity. The success of an online store no longer just depends on its revenue and quality of products, the quality of support to customers plays a huge role

As the back-to-school season approaches, it’s important for ecommerce businesses to have effective back to school marketing strategies in place. This guide provides valuable tips and insights on how to successfully promote your products and engage with your target audience during this busy shopping period. From creating compelling campaigns to utilizing social media platforms, you’ll

The Benefits of Using Chatbots in eCommerce Chatbots offer a wide range of benefits for eCommerce businesses. Instant Customer Support – Customers no longer have to wait for a response from a human customer service representative. With chatbots, they can get their questions answered and problems resolved immediately. This leads to higher customer satisfaction and

Affirm, the BNPL provider for consumers,  announced the shutting down of Returnly  by early October that it had acquired in 2021. They have now asked all Returnly customers to transition to Loop Returns, another returns solution in the industry.   “Loop will now be the preferred returns solution for merchants who are currently using Returnly,”