The first-ever Shopify returns app that reduces, automates and manages returns for your online brand using the power of artificial intelligence.

Returns are inevitable when it comes to running an ecommerce business. There are multiple returns solutions within the Shopify app store that helps you manage returns. However, it’s important to choose a solution that suits your business needs, and does not focus on just returns management alone. Solutions like EcoReturns focuses on making eCommerce more profitable by reducing, automating and managing returns. 

Managing returns can get cumbersome if not handled properly. You can automate your returns end-to-end with EcoReturns including automation of shipping label, pickups, refunds, creating exchange orders and more. You can manage all your return orders in a single dashboard.

The basic ecommerce return policy outlines the rules and procedures that customers must follow when returning purchased products to an online store. While return policies can vary between different ecommerce businesses, a typical basic return policy may include the following elements:

1. Timeframe for Returns: Specify the time limit within which customers can initiate a return. It’s common to offer a 14 to 30-day window from the date of delivery.

2. Condition of the Item: State that the product must be returned in its original condition, unused, and with all original tags and packaging intact.

3. Reason for Return: Ask customers to provide a reason for the return, which can be helpful for understanding customer feedback and improving products or services.

4. Return Shipping Responsibility: Clarify whether the customer or the store will be responsible for covering the return shipping costs. Some stores offer free returns, while others may require customers to pay for return shipping.

5. Refund or Exchange Options: Clearly state whether customers can get a refund to their original payment method or opt for an exchange for a different item.

6. Exceptions or Non-Returnable Items: If there are certain products that cannot be returned (e.g., perishable items, personalized products), mention them in the policy.

7. Instructions for the Return Process: Provide step-by-step instructions for initiating the return, including contact details or a link to the return request form.

8. Timely Refunds: Assure customers that refunds will be processed promptly after the return is received and inspected.

9. Customer Support: Include contact information or a link to customer support for any return-related queries or concerns.

10. International Returns (if applicable): If your store ships internationally, address how returns from different countries will be handled.

Remember that the return policy should be easy to understand and written in clear and concise language. Display the policy prominently on your website, preferably on the checkout page, product pages, and a dedicated “Returns and Refunds” page. A transparent and customer-friendly return policy can build trust with your shoppers and improve their overall shopping experience.

Ofcourse sellers can refuse returns based on certain criteria. If the photo of the product during return shows certain discrepancies, merchants can easily restrict a return from the EcoReturns dashboard. 

The average return rate for ecommerce is between 15-20% as compared to 8% in brick and mortar stores. 

Returns can be resold, but there are some important considerations and factors that ecommerce businesses need to take into account. The decision to resell returned items depends on the condition of the product, the type of product, and the company’s return policy.

Here are some key points to consider regarding reselling returned items:

1. Product Condition: If the returned item is in new or like-new condition, it can usually be resold without any issues. However, if the product is damaged, used, or missing parts, it may not be suitable for resale and might need to be categorized as defective or unsellable.

2. Return Policy: The ecommerce store’s return policy should clearly outline the conditions under which returned items can be resold. If the policy allows for reselling items that are in good condition, the store can proceed with the resale process.

3. Inspection and Quality Control: Before reselling any returned item, it is crucial to inspect the product thoroughly to ensure it meets the store’s standards for resale. Quality control measures should be in place to avoid sending out faulty or damaged products to customers.

4. Product Type: Some products, especially items that are perishable, personal care products, or items with hygiene concerns, may not be suitable for resale due to health and safety regulations.

Shopify does not charge any additional fees specifically for processing returns. However, it’s important to note that the cost of return shipping and any associated expenses may still be incurred by the store owner, depending on the store’s individual return policy.

Shopify does not charge any additional fees specifically for processing returns. However, it’s important to note that the cost of return shipping and any associated expenses may still be incurred by the store owner, depending on the store’s individual return policy.

You can check your return rate in the returns app you use for your Shopify store. You can find all returns and exchanges related details in your EcoReturns dashboard including return rate, revenue saved, return/exchange TAT, most returned products, and much more.