returns solution

Return Revolution: Loop Returns vs. EcoReturns – Selecting the Game-changing Returns Solution

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Affirm, the BNPL provider for consumers,  announced the shutting down of Returnly  by early October that it had acquired in 2021. They have now asked all Returnly customers to transition to Loop Returns, another returns solution in the industry.  

“Loop will now be the preferred returns solution for merchants who are currently using Returnly,” Affirm’s chief revenue officer said in a statement. 

We understand that transitioning from a long-standing returns solution to a new one can get challenging.  

However, when the shift is inevitable and is already on the table, why not consider a solution that not only offers superior features but is also affordable? 

EcoReturns – AI-powered returns reduction and automation

EcoReturns checks all the boxes. Here’s how: 

☑ Affordability 
☑ ChatGPT-powered returns 
☑ 3-layered returns reduction technology 
☑ Returns fraud prevention 
☑ AI-powered incentive engine 
☑ Perform N-number of automations 
☑ Sustainability-focused 

…and much more! 

returns solution

Loop Returns vs EcoReturns vs Returnly: Compare the best returns solutions for your brand


EcoReturns offers a compelling proposition that does not burn a hole in your pocket. Unlike Loop Returns, EcoReturns does not impose the burden of any annual contract plan on merchants. EcoReturns offers a flexible range of pricing options tailored to suit the needs of eCommerce brands of any scale. 

From a free version that provides essential functionalities to an all-inclusive $89 monthly ultimate plan, EcoReturns makes sure it has a pricing tier suitable for every merchant. 

But this affordability doesn’t come at the expense of features. From advanced exchanges to an AI-powered incentive engine, discounted shipping labels, multi-language support, and much more, EcoReturns delivers a comprehensive suite of features to streamline your returns process and boost customer satisfaction. 

You can check more about the pricing here. 

ChatGPT-powered returns

EcoReturns is the only eCommerce returns solution in the world that uses the power of ChatGPT to make returns seamless both for you and your shoppers. The ChatGPT-powered returns solution offers personalized support to shoppers just how a human would do!  

It also persuades shoppers not to make a return by offering them incentives intelligently, thus reducing refunds and increasing profits. You can also discover insights on human aspects of your returns that you’ve never known before, helping you to improve your products and processes further. 

Know more about our ChatGPT-based returns solution here. 

Returns Reduction & Fraud Prevention

EcoReturns sets itself apart from Loop Returns with its 3-layered returns reduction technology. With the power of AI at its core, EcoReturns goes beyond traditional returns management. It intelligently offers and optimizes incentives to shoppers, encouraging them to keep a product rather than initiating a return.  

Whether it’s a percentage of the product value, store credits, or a flat discount, EcoReturns leverages AI to personalize and optimize incentives and encourage exchanges. And the best part is, shoppers can place an exchange request right inside your website without having to go outside the flow.  

Additionally, EcoReturns employs ChatGPT, an AI-driven conversational system, to engage with shoppers and persuade them not to return a product.  

And most importantly, EcoReturns’ robust AI engine identifies and flags risky orders, helping to prevent returns fraud and safeguarding your business from potential losses.  


Automate returns, exchanges, refunds, label generation and much more with the smart automation rules of EcoReturns.  

With EcoReturns’ smart automation rules, you can revolutionize your returns process, saving up to 80% on operational costs while boosting overall efficiency. 

Imagine automating almost every aspect of your returns and exchange process, eliminating tedious manual tasks and freeing up valuable time and resources. From initiating returns and exchanges to issuing refunds, scheduling pickups and generating shipping labels, EcoReturns handles it all seamlessly and effortlessly.  

Sustainable Returns

According to a study by Optoro, returns in the US alone contribute to approximately 5 billion pounds of CO2 emissions annually. This is equivalent to the emissions from about 3 million passenger vehicles driven for a year. And this is exactly why EcoReturns promotes sustainable returns.  

By reducing returns dramatically with its AI-powered returns reduction technology, it reduces emissions caused due to returns.  

Sustainability is becoming a crucial consideration for consumers. Did you know that over 48% of customers prefer brands that prioritize sustainability? By embracing EcoReturns and adopting sustainable returns practices, you can tap into this expanding market of environmentally conscious consumers. 

Other Features of EcoReturns - #1 Returns Solution for D2C Brands

EcoReturns is integrated with 100+ logistics, payment, ORM, WMS partners to make reverse logistics absolutely seamless for you. Some of our integration partners are FedEX, WareIQ, ECom Express, Easy Post, Zendesk, Gorgias, Postnord and many more.  

Fully Customizable Returns Portal 

Returns portal is where your customers initiate a return/exchange request. Customize it fully as per your brand guidelines directly from the dashboard. You can also add your own CSS to customize the consumer workflow.  And this is available starting from the free plan itself!


Encourage exchanges to reduce returns! You can choose from the multiple exchange options EcoReturns offers. Allow shoppers to exchange from all products in your catalog or allow exchanges with products as per price range and product tag configurations – the choice is yours! And all of this happens inside your own website.  


Get access to insights you’ve never known before. Take necessary actions to improve your products or process with data such as top returned products, customers who return the most, top return reasons, revenue saved, return/exchange TAT and much more.  


Keep your customers informed at all stages of their return/exchange process through SMS and Email. Edit templates on your own and use your own email address to send notifications to customers.  

Return Policy 

Create return rules either by using our ‘commonly used policies’ or curate your own with the multiple options available in the EcoReturns dashboard. You can also restrict/allow returns and exchanges based on the conditions that you choose for your store.  

Picture Collection 

Collect pictures from shoppers for specific return reasons of your choice. 

The list does not end here. We have a lot more to offer!

Frequently Asked Questions

EcoReturns is an AI-powered eCommerce returns solution that reduces, automates and manages returns for online brands worldwide. 

Returns can become a huge burden on brands if not handled properly. Therefore, EcoReturns unlike Loop Returns focuses more on returns reduction rather than returns management and automation alone. 

EcoReturns offers a free plan where merchants get branded return portal, unlimited return policies, and more. It also offers higher plans with advanced features.  

EcoReturns uses ChatGPT to provide personalized support to customers trying to return or exchange a product, reducing response time and improving customer satisfaction. 

Yes, EcoReturns helps in fraud prevention by flagging risky orders and notifying the merchant about fraudulent returns. 

Merchants can automate returns, exchanges, shipping label generation, refund, pickup, creation of exchange order and much more. 

EcoReturns integrates with top logistics and payment partners such as FedEX, Evri, DHL, Delhivery, BlueDart, PostNord, Easypost, Razorpay, and many more. 

Ofcourse! You get a fully customizable branded returns portal where you can change everything as per your brand guidelines. You can change the button colours, content, page designs and also use your own CSS. 

You can find all crucial insights/information related to your returns and exchanges in your analytics dashboard. Data such as revenue saved, top return reasons, most returned products, customers that return the most, top returned categories, return TAT, revenue value per order, emissions saved, are just a few to name. 


The recent announcement of the shutdown of Returnly and the recommendation to transition to Loop Returns presents you with an opportunity to explore a superior and more affordable returns solution. Don’t let it go! 

Managing returns is too old-school – this is the time to reduce returns! Make the smart decision and partner with EcoReturns today. Contact us now to discover how EcoReturns can transform your online store.